7 Online Reputation Management Mistakes Businesses Need to Avoid
For modern businesses, there are few marketing tools more essential than a strong online reputation management (ORM) strategy. In bygone eras, the average consumer was most likely to trust and engage with a company based exclusively on the recommendations of friends and family or a reputation established by word-of-mouth within the local community, but today that trust has been redistributed to the opinion they form of a company based on what can be learned about it via search engine. Today, having a positive online reputation plays a key role in a business’s success by allowing owners to control some of what potential customers see when they use a search engine to research the company, and statistics show that they will. Based on data gathered by the marketing firm Edelman, around 65 percent of people today trust online search as a tool for gathering information about a business more than any other online or offline source. Companies that choose to engage in ORM practice to be